Relationship Building at Work
Dart Lindsley has been designing how to make work more rewarding and productive at Cisco for 18 years and now doing so at Google. He is one of the best managers whom you have ever heard. Listen to his perspective to understand good management and managers in a whole different way: Learn the four dimensions…
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How might a small shift in the way you communicate in your relationships change your life? Active listening is an important tool for creating conversations and relationships to affect change (both internal and external change)! Conversations are more than just speaking, after all. Whether you’re wanting to learn how to better communicate with your kids, or…
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Small talk may be the most maligned category of conversation. For many, it’s a time-waster with no redeeming qualities other than mindless chatter. Yet, when properly understood and applied, small talk may be the gateway to relationship-building and used to prepare others for more important conversations. Or it may just be a pleasing way to avoid…
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Conversations have never been more important for your emotional and spiritual well-being than now. This past year, many have been isolated in lockdown, with restrictions circumscribing everyone’s lives. Intimacy and happiness seem so far away for so many. It’s normal to feel fatigued, anxious, and lonely when so much of our social interaction and freedom to…
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With the easing of restrictions and calls for business professionals to come back to work physically, the prospect of office parties, networking gatherings, and business conferences may add to the anxiety and ambivalence you may already have about social interactions. Many people hate these mixers as a necessary evil to doing their jobs, but now,…
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Loyalty and betrayal are basic values that define our relationships, based on the continuum between the two. Many people in careers spend most of their waking hours working in organizations with people they come to depend on. So, when matters go awry based on misunderstandings or events beyond your control, you may feel especially vulnerable…
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Are you struggling with how to open up opportunities for yourself by improving your qualifications? So many really appealing career paths seem to require advance training and degrees just to get through the door for consideration. If you’re thinking about going back to formal education for a degree, then perhaps a Masters of Business Administration…
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Your office party or annual meeting, where everyone comes together in a seemingly contrived festive mood to see and be seen, maybe a great opportunity for you to positively move your career forward. Many junior and mid-level people may be unaware that these gatherings are as important, if not more so, than the business meetings,…
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Did you know? You could be more successful just by practicing good listening techniques— and there are some common listening “mistakes” to avoid. If you want to build credibility, loyalty, and good team collaboration, then “bone up” on good listening, and make it core to your leadership style. Listening is an acquired skill and can be…
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One of Service Thinking core principles is to leverage digital technologies to co-create value for the customer experience, designing with empathy and relevance to each moment of contact. Robert LeBlanc, SVP Software and Cloud Solutions Group recently presented IBM’s vision of the potential of Cloud to fulfill that goal; businesses that succeed will reinvent themselves…
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